Policies
COVID-19
We will continue to follow the local and federal guidelines for COVID-19. If we are forced to cancel an event because of COVID-19, then we will try our best to reschedule the event and move all registrations to the new date. For whatever reason, if a player cannot attend or does not want to attend the new date, a full 100% refund will be given. Players simply MUST inform us that they want a refund instead of transferring their registration.
Cancellation and Refund
The Complete Showcase offers a cancellation policy that allows the participant to use the funds toward a future showcase. The amount of the funds to be transferred to a future showcase depends on the date of the cancellation by the participant. A table explaining the refund policy is below:
| Date of Cancellation | Percent Allowed to Transfer to Future Showcase |
|---|---|
| 30+ days from date of showcase | 100% |
| 15-30 days from date of showcase | 75& |
| 14 or less days from date of showcase | 50% |
| No communication of cancellation/No Show | 0% |
To officially cancel a player from a showcase, please email Logan@TheCompleteShowcase.com and provide the player's full name and the camp date to be cancelled. The date of the email will be the official date of cancellation in determining the percentage of the refund to be transferred to a future showcase. Once the email is received, a return email will be sent from a representative of The Complete Showcase stating the percent of refund the participant qualifies for. The refund can be used toward any showcase one year from date of issuance.
If a showcase is cancelled for any reason other than a natural disaster or weather, a full 100% refund will be given to all participants less any expenses The Complete Showcase already incurred. All participants will have the option to receive their initial registration fee or credit that registration fee toward a future showcase.
Weather
The Complete Showcase will make a valiant effort to provide the best possible showcase when weather interferes. The Complete Showcase will make an informed decision 72 hours prior to the date of the showcase concerning weather. Our options will be:
- Continue with original itinerary for showcase
- Modify original itinerary to provide the best possible showcase. The change in itinerary will be focused around the safety of our participants and staff. The updated itinerary will be emailed to all participants.
- Cancel the showcase
If the showcase is cancelled due to weather, all participants will receive a 100% credit for a future showcase. The credit can be used toward any showcase one year from date of issuance.
Showcase Release Waiver Form
Download and print the Showcase Release Waiver Form 
